Remote technical support wide-format printer – 1 h | Gel-Ink

Remote Technical Support Package

Gel-ink
TELE-ASSISTANCE

✔️ After-sales remote support by a qualified technician – 1-hour package
✔️ Remote diagnosis and guidance, no on-site visit required
✔️ Canon, Canon Océ, HP, Epson, Mimaki, Roland, Mutoh, Fujifilm, Zünd machines
✔️ Mainland France, Belgium and Switzerland – appointment scheduled after order

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€120.00
VAT excluded
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Remote Technical Support Package – Wide-Format Printers – TELE-ASSISTANCE

The Remote Technical Support package (ref. TELE-ASSISTANCE) puts you in touch with a qualified technician to diagnose and resolve a fault or malfunction on your wide-format printer remotely.

Using secure remote access tools, the technician analyses the situation with you and guides you through adjustment and maintenance operations. Most issues can be solved this way without an on-site visit, ensuring a faster return to production and minimising machine downtime.

Extending the service life of equipment rather than replacing it is part of Gel-Ink's circular economy approach: an accurate diagnosis also avoids replacing parts unnecessarily.

Service specifications

  • Reference: TELE-ASSISTANCE
  • Service type: remote after-sales technical support
  • Duration: 1 hour of service
  • Billing: any hour started is due in full and invoiced as a complete hour
  • Provided by: qualified and experienced technician
  • Tools: secure remote access software
  • Confidentiality: all communications and data are handled securely and confidentially
  • Coverage area: Mainland France, Belgium, Switzerland

Compatibility and use

  • Canon wide-format printers
  • Canon Océ Arizona flatbed printers
  • HP wide-format printers
  • Epson wide-format printers
  • Mimaki wide-format printers
  • Roland wide-format printers
  • Mutoh wide-format printers
  • Fujifilm wide-format printers
  • Zünd digital cutting tables

How the service works

  • Add the package to your cart and place your order
  • Our team contacts you as soon as possible once your order is confirmed
  • An appointment is scheduled according to our technicians' availability
  • Remote support session: diagnosis, guidance and assisted operations

Situations covered

  • Hardware failure or error message blocking the machine
  • Software or settings malfunction
  • Diagnosis needed before ordering a spare part
  • Guidance on a maintenance or adjustment procedure

Effective remote support gets production back up and running quickly and helps preserve your machines over the long term.

♻️ Gel-Ink – specialist in ink refilling and refurbishment for wide-format printers.

GI-FP-v1.5.0-20260917

: TELE-ASSISTANCE
Out of Stock

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